Surveys

Customer Satisfaction Surveys

Customer Satisfaction Surveys are a good way of gauging what your customers think of the level of service that you provide and what they expect from your operation.

Reliability Monitoring

On street monitoring of services at timing points, recording the difference between scheduled and actual performance, observing service number, destination and via information is set correctly, checking the accuracy of bus stop timetables and bus shelter information.

Passenger Flow Counts

We can position surveyors at locations to count passenger flows. Numbers of passengers of bus and rail services can also be measured.