Mystery Travellers provide a quality and reliability monitoring service for the public transport industry, whether bus, coach, tram, train or taxi. Quality and reliability issues are so important; make sure you know what’s going on independently.
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Whether a regular programmed maintenance or specific task, our service is just for you. Flag and timetable case maintenance and up date of service information.
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Whatever your size of operation, our uniformed revenue protection staff are available to you for any duration. They can also work in conjunction with our Mystery Travellers service.
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The management of bus stations can be time consuming and if placed in the wrong hands could be misconstrued as being anti-competitive. Independent management is the way to go.
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Your call centre may be the first point of contact for a potential new customer. Make sure you calls are being answered in the time you expect and the information given is correct.
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Let us help you plot the areas or journeys which are giving or potentially giving problems. Helping you identify the steps to take.
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Surveys the standard of furniture at stops in any areas you wish. Can be combined with our Bus Stop Maintenance service.
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