Part of Bestchart Limited, Mystery Travellers is a nationwide, plain-clothed quality monitoring system for the bus, coach and rail industries. We are the ‘mystery shoppers’ of the passenger transport world.

Our service is unbiased and independent. We do not operate buses or coaches, and we are not allied to any operator, therefore you can be sure that you are receiving an impartial service every time.

Why choose Mystery Travellers?

• We are unbiased, and all work is undertaken in confidence
• Our staff are chosen for their integrity
• We have no preconceived ideas about your staff, vehicles or operation

We look at your operation from a customer’s perspective • Our service is tailored to meet your needs. We provide short or long-term contracts, depending on your requirements • Our services enables you to monitor and reinforce your own standards • Report Summaries and Progress Graphs can be provided to help you assess your performance over time • We work to an agreed budget with no hidden charges

What's in it for you?

• Help you to identify areas for staff training
• Your time is freed for other important tasks
• Provide built-in revenue protection by observing your drivers
• Quality and reliability issues are now becoming more important. Forward-thinking customers recognise the value of our service and realise its relevance in today’s operating environment.

Journey Reports

For each journey our Mystery Traveller undertakes, a journey Report form is completed, of which you receive a copy.

This includes a comparison of scheduled and actual timings, an assessment of the driver’s appearance, customer care, and driving standards, the condition of the vehicle interior and exterior, and any other relevant observations.

Report Summary and Progress Graphs

From individual Journey Reports, we can produce an analysis. This highlights the information gleaned in the Journey Reports in an at-a-glance format, and enables you to have an overview of potential problems. Statistics are used to form a database, so that after each period of monitoring, performance can be compared with previous periods, using coloured progress graphs.

Contact us for a no obligation discussion of your requirements. We’ll be happy to come and talk to you.